The digital journey of TWOxTEN
Success Story
The project
The nonprofit organization TWOxTEN was founded in March 2020 under the name NOVID20 and develops technical solutions to interrupt the chains of COVID-19 infection.
With Salesforce as its CRM system, it can now work in a structured and collaborative manner. As part of our partnership with Pledge 1% and Salesforce.org, we naturally support TWOxTEN with our consulting and implementation services free of charge.
In 2023, the organization dropped its name NOVID20 and has since been operating as TWOxTEN.
Technology
This technology was used
Systems are only as good as the technology behind them. That’s why we rely on modern solutions from the Salesforce ecosystem for our customers’ digitization projects. The following technology, among others, was used at TWOxTEN.
“Thanks to Salesfive, we now have the perfect overview of all important contacts, tasks and processes. We have more time for our mission, can drive it forward and help reduce the spread of Covid-19.”
Solution
The project success in detail
Salesforce Agentforce Sales (formerly Sales Cloud) as the basis for customer and project management in over 40 countries. Excellent traceability of all activities between partners, supporters and even other market participants.
Requirements
– Short implementation time
– Global data structure
– Integration of complex master data
Customer benefits
– Increasing the productivity of employees
– 360-degree view of all customer, partner and project data
Solution
– Implementation of Agentforce Sales as part of the Nonprofit Success Pack
– Efficient management of leads, contacts, opportunities and accounts
– Email integration to collaborate on projects from anywhere
– Overarching account structure developed to manage multiple contacts and projects
Advantages for TWOxTEN
– Intuitive lead management: every person who wants to contact TWOxTEN is automatically stored in the system
– Send emails from Salesforce and automatically store them in the system according to context
– Automated project flow enables consistent
– Documentation of all measures
– Fast and efficient task management
Want to take your NGO to the next level?
Digitize your processes with Salesforce – for less complexity and more time for what really matters. Our experts are here to help!
More inspiring customer stories
Copart optimizes its customer journeys: Clear structure leads to successful marketing
Copart uses Salesforce Marketing Cloud to create scalable processes, personalized customer journeys, and responsive templates, thereby delivering a consistent customer experience.
The new evo customer portal: stable system integration for better service
A modern portal, integrated processes, and real-time data: With the new Salesforce solution, evo offers its customers easy access to all services, from contract conclusion to meter reading entry.
Personalization that drives conversion: how Triumph reaches its customers with precision
Lingerie manufacturer Triumph is automating and personalizing its marketing to reach customers at every touchpoint – individually, relevantly, and at just the right moment.