Digital Transformation for the Energy Sector
From the energy transition to digital customer service: We support energy providers, municipal utilities and network operators throughout their digital transformation – independently of technology, from strategy to go-live.
AI and Digitalisation Strategy for Energy Suppliers, Municipal Utilities and Network Operators
Energy suppliers face significant challenges: volatile procurement prices, ongoing market changes, regulatory requirements, fragmented IT systems, rising customer expectations and talent acquisition are just some of them.
An intelligent, connected data infrastructure therefore becomes a key lever. It enables utility companies to implement new products, business models and customer processes more efficiently, with a stronger customer focus and at greater speed.
Drawing on deep industry expertise, Salesfive develops the right digitalisation and AI strategy for your business – technology-agnostic and aligned with current and future market requirements. From traditional commodity business and dynamic products to photovoltaics, heat pumps, e-mobility, fibre optics, energy management and smart meter rollout. Together, we select the platform that meets your requirements rather than presuming a particular system landscape.
Dirk Seifarth
My team and I create the technological foundation that enables you to master the energy transition and digital customer service.
What We Do for You
As a leading provider of digital transformation and artificial intelligence, we connect your strategy, processes and technologies.
Strategy and Process Consulting
We refine your digital strategy, optimise processes and develop your operating model – independently of technology. This creates a clear roadmap before you make decisions about systems.
Artificial Intelligence & Data
We establish the data foundation and put AI to productive use through agents and clear governance. This turns your data into measurable value rather than mere hype.
Salesforce & CRM
We implement and integrate Salesforce, support change and operate your solution. Drawing on experience from more than 2,800 projects, we reliably deliver what we plan.
Use Cases
What We Have Already Delivered for Our Customers
The following use cases are based on real projects we have already implemented with utilities, municipal utilities, and network operators, including accelerated network connections, automated rollouts, proactive customer service, and lower cost-to-service.
360-degree customer view
Is your customer data spread across multiple systems and difficult to access? With a central service console, you can create a 360-degree view of your customers for faster decisions, personalized services, and stronger customer loyalty.
Customer service request management
Are Your Service Requests Coming in Through Multiple Channels and Difficult to Manage? With AI-powered service management, you centralise all requests, automate workflows and resolve customer issues faster.
Energy consumption patterns and demand forecasts
With AI-powered analytics, you identify patterns in energy consumption, forecast demand and gain cross-departmental insights for targeted resource allocation and improved efficiency.
B2B sales automation
Automated B2B workflows accelerate the quoting process, increase accuracy, and create scalable price management for faster deals and happier customers.
Real-time quotation generation
Electricity prices fluctuate and preparing quotes takes time? With automated quoting logic, you can create suitable quotes in real time based on current prices and consumption profiles, without any manual effort.
Migration and reporting of sales data
By migrating dispersed sales data to a central platform, you create a consistent data foundation, automate reports and gain clear insights into your activities.
Expansion of the system architecture
Is sharing data with partners often cumbersome and non-transparent? Custom dashboards enable smooth data collection and transfer for greater transparency and better collaboration with all partners.
The new evo customer portal: stable system integration for better service
A modern portal, integrated processes, and real-time data: With the new Salesforce solution, evo offers its customers easy access to all services, from contract conclusion to meter reading entry.
"Those who digitalise recurring processes and automate them with AI gain speed, customer proximity and revenue potential."
Contact
Ready to Transform Your Customer Processes Digitally?
Wherever you are in your journey, we work with you to find the right starting point. Contact us and we will get back to you promptly to discuss your project.
FAQ
Frequently Asked Questions
From digital customer service and AI forecasting to the energy transition, we understand the practical challenges faced by utility providers and municipal utilities and provide initial answers here.
No. Modern platforms scale with your organisation, from small municipal utilities to large corporations. What matters is not the size of your organisation, but a well-defined scope: you start with the processes that deliver the greatest impact – such as centralised customer service – and expand as required.
Utilities providers also benefit from industry-specific solutions and preconfigured templates that significantly shorten implementation time. We provide technology-agnostic advice and work with you to identify the solution that best meets your requirements.
Through open APIs and standardised connectors, we integrate your existing systems, including billing systems such as SAP IS-U or S/4HANA Utilities, as well as other billing and backend systems. Using integration platforms and low-code/no-code tools, you automate processes end to end – from customer enquiries and quote management through to billing.
In practice, the most common obstacle is not the interface itself, but inconsistent data across legacy systems. That is why every project begins with a thorough assessment of data quality.
Moderne Cloud-Plattformen erfüllen hohe Anforderungen an Datenschutz und IT-Sicherheit: datenzentrische Verschlüsselung, Datenhaltung in zertifizierten EU-/Deutschland-Rechenzentren sowie automatisierte Backups. Der Zugriff wird über detaillierte Rollen- und Rechtekonzepte streng geregelt.
Für branchenspezifische Compliance – etwa IT-Sicherheitsgesetz 2.0, BSI-Vorgaben oder ISO/IEC 27001 – stehen zusätzliche Sicherheits-Suiten (wie beispielsweise Salesforce Shield) zur Verfügung. Wir konzipieren das Sicherheitsmodell passend zu Ihren regulatorischen Anforderungen.
Künstliche Intelligenz automatisiert Routineaufgaben, liefert präzise Prognosen und verbessert Entscheidungen. Konkret: automatische Klassifizierung von Kundenanfragen, Prognose von Abwanderungsrisiken, Empfehlung personalisierter Tarife oder Energiesparangebote sowie intelligente Fallverteilung im Service.
Autonome KI-Agenten können Standardanliegen eigenständig bearbeiten oder technische Störungen eskalieren. Der sinnvolle Einstieg ist ein klar umrissener Use Case mit sauberer Datenbasis – etwa Lastprognose oder Service-Automatisierung – statt eines breiten KI-Programms auf einmal. So wird der Effekt früh messbar.
New areas such as PV, heat pumps, e-mobility, tenant electricity and energy management require fast quotation and service processes, supported by a reliable data foundation. Connected customer, consumption and asset data enable you to manage these products seamlessly across digital channels – from real-time quotation logic to proactive service. This allows you to bring new tariffs and services to market faster and respond flexibly to regulatory changes.
