Digitization in the energy industry - we know how

Customer management in one system

New impetus for energy supplier sales: Increase new customer acquisition, customer management in one system and much more. As a personal sales assistant, the Sales Cloud shows you at a glance exactly the information you need to provide your customers with the best possible service. Benefit from lead, contact and opportunity management. Your pricing models are also stored transparently in Salesforce and can be communicated openly. This creates a transparent and objective framework for consumers.

To continuously improve your close rates, the Sales Cloud Einstein addon analyzes your CRM data and provides recommendations on what steps you should take next for a successful close.

Customer service redefined

Delight your customers with personalized support - anytime, anywhere. Use the Service Cloud to connect all your service agents, from the call center to the field (see Field Service Lightning), to offer your customers a seamless experience across all channels. Eliminate mountains of paper documents and deliver digital service that is fast, easy, and most importantly, understandable. Eliminate sources of error with automated service processes.

Also analyze how many and which service requests are received via which channel, and get support from smart helpers such as "chatbots".

Increase customer loyalty

A platform for customers or partners as a flexible window in Salesforce: quickly provide your stakeholders with the most important information. With the Experience Cloud, you can provide answers to frequently asked questions, for example about the relevant energy tariff, in the form of self-service portals. In turn, you increase customer loyalty with communities around energy topics.

The best thing about it: The communities are also available on the move! The location- and device-independent communication with the members increases their satisfaction even more.

Analytics in the energy and resources sector

With Tableau, you can analyze data for value beyond just commodity, such as increased output, reduced downtime, or improved customer service. With an efficient tool that gives you insights on geographic areas, products, services, and sectors, you can maximize downstream profits and minimize upstream costs. With interactive online dashboards, you can also help customers, partners, and investors better understand these values.

One interface for all apps, data and devices

IT teams are too busy with routine requests. MuleSoft automates routine work and integrates systems to free up time and move your business forward.
This includes integrating data and systems, automating workflows and processes, and creating incredible digital experiences - all on a single, easy-to-use platform.

Salesforce for Utilities: Every company in your industry has different needs.
Accordingly, our Salesforce Cloud recommendations are general. A combination of Sales Cloud, Service Cloud, Field Service Lightning, Community Cloud, and Marketing Cloud empowers you to create new momentum for your sales force, redefine how you serve your customers, delight your customers with new products and energy solutions, and deliver personalized marketing that leads to increased customer satisfaction and long-term customer loyalty.

As a cloud-based solution, Salesforce already offers numerous native customization options. As a Salesforce Boutique Partner, we know the industry-specific challenges and, with expertise in the energy supply sector, can adapt your Salesforce system to your needs. Using Salesforce or Custom Development, we will further develop the system as you need it. As a MuleSoft partner, we also offer you simple and intelligent integration of numerous systems, devices and applications. All around: Salesforce is as flexible as you are!

Set new standards with an innovative backup strategy and data protection you and your customers can trust: As a cloud-based CRM solution, Salesforce protects the data of your customers and all your stakeholders right from the start with encryption and central storage locations as well as numerous backups and backups. Encryption keeps data inaccessible, so you can work with Salesforce with peace of mind. If you want additional encryption of your data streams, we can implement Salesforce Shield for you.

Experience shows that IT systems are operated by energy suppliers over a long period of time. Many proprietary developments and additional modules are in use, which makes a changeover increasingly difficult. However, this is not a problem: We implement the integration of Salesforce to your ERP system such as SAP or even a self-developed software for you. On the one hand, we make use of already existing API solutions of our partners. If this is not possible, our in-house development team will develop the interface itself and thus ensure a smooth exchange of data between the systems.

As a digitization partner, we first advise you on which clouds are suitable for you and the digitization of your respective business processes. We also carry out the implementation and, if desired, support you beyond the go-live of your new system. We not only accompany you into digitization on a technical level, but also enable an optimal transition to Salesforce thanks to targeted change management and Salesforce training courses with your employees.