compleet: Digital sales and service transformation
The project
compleet GmbH stands for performance-based recruiting via target group-relevant and high-reach media channels. Since September 2019, our project team has been working with compleet on a replacement of the previous CRM system. Our service consists not only in the implementation, but also in the joint optimization of the processes.
These technologies were used
Systems are only as good as the technology behind them. That’s why we rely on modern solutions from the Salesforce ecosystem for our customers’ digitization projects. The following technologies, among others, were used at compleet.
“Salesfive’s custom solution allows us to work faster and more efficiently. Our data is in one place and we have the perfect 360-degree view we were looking for.”
The project success in detail
Recording and tracking of all customer interactions and perfect mapping of sales processes by implementing and merging Service Cloud and Sales Cloud.
Requirements
– Structured data sources and processes in the CRM system
– Replacement of the previous CRM system with a scalable system
Customer benefits
– Increased efficiency through an all-round view of the customer thanks to a uniform database
– Manual data entry replaced by automation of service processes and ticket system
Solution
– Implementation of Sales Cloud and Service Cloud
– Restructuring of data sources
– Joint optimization of processes
– Creation of a uniform database in one system
Advantages for compleet
– Unified database with structured data in a holistic system
– Increasing customer satisfaction through
– Process optimization and automation thanks to Sales Cloud and Service Cloud
– Single Source of Truth solution for all customer issues
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