Full visibility into your MuleSoft Flows
Our nJAMS solution enhances MuleSoft and connected AI agents with end-to-end process visibility, payload context and root cause analysis. This enables your team to identify correlations faster, reduce analysis effort and stabilise critical integrations.
nJAMS, because business processes must not be a black box
When a business process runs across multiple systems, monitoring typically takes place at three levels. The infrastructure level shows whether servers, networks and databases are operational. The integration level shows which components are involved and how data flows between them. The MuleSoft integration platform reliably provides both levels.
The third layer – business and process data monitoring – is largely absent from standard tools. It answers the questions that truly matter for business operations: Which customers are affected by an incident? Is the agreed SLA still being met? Which process requires attention now, and who needs to act?
This is where nJAMS comes in. The solution captures execution data directly from your Mule flows and connected agents, visualises the lifecycle of individual transactions, and links technical processes with business context. This creates a reliable, searchable view of actual process flows with robust analysis and reporting capabilities.
Technical teams in operations, development and quality assurance, as well as decision-makers at management level, benefit from this. They gain transparency into how reliably integration processes run, where risks arise and how efficiency, performance and controllability can be improved sustainably.
Birgit Jordan
Do you have questions about nJAMS? My team and I will be happy to help you. Please contact me.
Your benefits with nJAMS
Greater clarity. Lower costs.
nJAMS turns transparency into a real lever for efficiency and stability. Analysis and response times are significantly reduced—in practice, by up to 90% lower MTTR. At the same time, manual effort decreases across development, testing, support, and operations. This reduces development and testing costs by up to 10%, and support and maintenance costs by up to 20%.
Less risks
The process-centred approach generates proactive notifications with business context rather than mere error messages. A rules engine also identifies missing events, such as an absent batch, and consolidates recurring errors into a single notification instead of accumulating individual alerts.
Higher Performance
nJAMS uses events and transaction data from ongoing integration operations rather than continuous code-level tracing. Transaction reports provide clear opportunities for optimisation, addressing both individual issues and structural scalability limitations.
More automation
Instead of manually consolidating log files, nJAMS automatically detects new and modified flows. Teams gain a consistent visual view of process instances and dependencies, measurably reducing coordination and analysis effort.
Better decisions
nJAMS connects technical execution with business process context. This provides reliable data to manage SLAs effectively, optimise processes and safeguard transformation or AI initiatives.
Differentiation
Why nJAMS Monitoring Is a Valuable Addition
Monitoring solutions such as Anypoint Monitoring, Splunk and nJAMS share the same goal: ensuring the stable and reliable operation of your integrations.Traditional tools primarily assess integrations from a technical perspective – through logs, metrics, APIs and infrastructure.
nJAMS complements this view with the end-to-end process as it is actually executed. It shows how transactions move through your MuleSoft landscape, which data is affected and where business processes stall. This creates an operational process view that is essential for error analysis, SLA management and business transparency.
From a technical perspective, nJAMS captures this data directly from applications in real time, without reading log files. Applications that already use OpenTelemetry can also be connected. This enables nJAMS to scale with modern, heterogeneous integration landscapes, rather than limiting them to a single protocol.
Would you like to see for yourself what nJAMS can do?
See for yourself in this demo video on our YouTube channel how nJAMS enables you to monitor and optimise your processes.
User
Added value for IT and the business
nJAMS provides the precise transparency, controllability, and relief that different roles need in day-to-day operations—from operational error analysis to the strategic management of integration and transformation initiatives.
Integration Manager
Integration Manager
Faster error analysis through automatically identified flows, clear visualisation, drill-downs into process and usage data, and full-text search across relevant process information.
MuleSoft Platform Owner
MuleSoft Platform Owner
Greater control over production integrations through a rules engine that detects deviations and missing events at an early stage, enabling proactive responses to SLA-relevant events.
IT Manager
IT Manager
Reduction of support, maintenance, development, and testing costs through greater transparency and fewer manual analysis steps.
Transformation Manager
Transformation Manager
Lasting, version-aware transparency before, during and after transformation projects. Even after a deployment change, it remains clear which process flow related to which software version.
Use Cases
Use cases in practice
Whether migration, operations, or AI support: nJAMS delivers transparency wherever integration is business-critical.
Operate MuleSoft processes reliably
Track business-critical transactions across your shop, CRM, ERP, and other systems, and immediately identify where a process stalls or fails.
Secure migrations and transformations
nJAMS creates transparency before, during and after transformation projects. Version-aware monitoring makes new process flows traceable and manageable.
Manage distributed deployments transparently
Especially in hybrid environments, nJAMS provides a unified view of actual process execution across cloud, on‑premises, and hybrid setups.
Enable data-driven optimization
Provide process context, status information, and relevant domain data in a targeted manner, creating a solid foundation for analytics, automation, and AI initiatives.
Monitor AI Agent Processes
nJAMS automatically integrates AI agents and MuleSoft flows, providing visibility into how a transaction progresses across integrations and AI agents, including the data processed.
FAQ
The most frequently asked questions about nJAMS
Here we provide answers to the most frequently asked questions about the nJAMS integration solution.
nJAMS is a process intelligence solution for integration processes. The solution provides transparency into how processes actually run between connected systems and helps teams identify and manage errors, delays, and instabilities faster and more effectively.
Anypoint Monitoring primarily monitors performance, infrastructure, APIs, metrics, and logs. nJAMS complements this view with end-to-end process traces, payload context, business logic alerting, and deep visibility directly into Mule flows.
nJAMS is designed for complex MuleSoft integration landscapes and can be used in cloud, on-premises, and hybrid scenarios.
nJAMS is not limited to MuleSoft. Upstream and downstream components, such as AI agents, are also detected automatically and incorporated into the same end-to-end process view, including the data exchanged.
Yes. In addition to native integration with MuleSoft and agents, nJAMS can also receive data from applications with an OpenTelemetry interface.
nJAMS automatically correlates data across various MuleSoft workers and external systems. This makes root causes visible faster and significantly reduces MTTR.
nJAMS must be configured for your IT landscape and is then ready for use. As a rule, no changes to the existing application code are required.
Yes. nJAMS supports not only live operations, but also development and testing, for example through visibility into flows and payload validation.
The replay functionality allows individual messages or entire batches to be sent through the runtime again, including via an API, supporting functional, performance and unit testing of integration processes or API chains.
In production environments, we recommend using Replay with caution, as the sequence and currency of business data are important factors.
The specific pricing for nJAMS depends on your use case and the requirements of your MuleSoft landscape. We would be happy to discuss the right configuration with you and provide an individual quote.
We support you with the introduction and setup of nJAMS in line with your specific requirements and your MuleSoft landscape.
This includes, in particular, configuration, technical integration, and the design of an operations-ready setup tailored to your needs. In addition, we also offer full operations of your MuleSoft environment.nJAMS is designed for enterprise use. This includes differentiated role and authorization concepts as well as granular protection of sensitive payload data. Confidential content can be protected via data masking.
For nJAMS customers
Quick access to Support and Downloads
Are you already using nJAMS in your organization? Here you’ll find everything you need for ongoing operations, from software updates to direct support.
