E.ON: Training to become a Salesforce Administrator
Success Story
The project
With almost 80,000 employees, the German energy group E.ON is one of the largest providers in the fields of energy networks and renewable energies.
To increase user acceptance of the existing Salesforce system, E.ON chose Salesfive because of its experienced trainers. Since mid-2019, Salesfive has been supporting the energy group in training its own Salesforce specialists.
“The training with Salesfive gave us a sound insight into the functions and possibilities of Salesforce. The virtual trainings were varied and entertaining – the Salesforce quiz is a hit!”
Solution
The project success in detail
E.ON was perfectly prepared for the Salesforce administrator role in five days with our intensive course. On-site in 2019, virtual in 2020.
Requirements
– Training concept adapted to the level of knowledge of all participants
– Training based on E.ON use cases
– Alternation between theory and practice
Customer benefits
– Targeted intensive training to prepare for the Salesforce Administrators certification
– Combination of theory and practice facilitates later work with Salesforce
Solution
– Agentforce Sales training (formerly Sales Cloud) for users and administrators
– Development of a customized training concept
– Small groups and two trainers guarantee learning success
– Virtual training concept: learning videos for control, Salesforce quiz for each unit
Advantages for E.ON
– Training adapted to the respective level of knowledge maximizes learning success
– All employees on one level: perfectly prepared for the administrator certificate
– Increased learning success through integration of virtual training concepts
– Improved ROI of the existing Salesforce environment
Get the most out of your Salesforce CRM ...
... with employees who understand how it works. Our experts will get your team ready for Salesforce with practical training at the Salesfive Academy.
More inspiring customer stories
Copart optimizes its customer journeys: Clear structure leads to successful marketing
Copart uses Salesforce Marketing Cloud to create scalable processes, personalized customer journeys, and responsive templates, thereby delivering a consistent customer experience.
The new evo customer portal: stable system integration for better service
A modern portal, integrated processes, and real-time data: With the new Salesforce solution, evo offers its customers easy access to all services, from contract conclusion to meter reading entry.
Personalization that drives conversion: how Triumph reaches its customers with precision
Lingerie manufacturer Triumph is automating and personalizing its marketing to reach customers at every touchpoint – individually, relevantly, and at just the right moment.