Digital patient management at Hair&Skin
Overview in 30 seconds
About the project
Sales Cloud introduction even before opening of the 1st office: Salesforce for digital patient management including appointment and document management.
A CRM system that scales with the business
Digital approach for all internal and external patient processes
End-to-end patient management in one system
Introduction before opening enables flawless customer management from the very beginning
Differentiation between different types of treatment in the system creates clarity
Why Salesforce & Salesfive
Offering hair transplants and autologous blood treatments for skin & hair affordably and locally: the mission of the Swiss company Hair & Skin.
Digital First - the founders were already able to scale with this approach at bestsmile. They wanted to use these synergy effects for Hair & Skin and decided to commission Salesfive for the implementation as well.
Salesforce by Salesfive: Our solution
Implementation of the Sales Cloud
Integration of Shore, JotForm and PandaDoc
Central database for customer documentation and treatment types
Automated indication for control or follow-up appointments
The benefits for Hair & Skin:
Treatment processes in one system
Editing of all data in the store via Salesforce app for tablets
Scalable system grows with the registration of the 1st patient with
Paperless company: all customer-relevant interactions are mapped digitally
That's what Hair & Skin says:
After Salesforce already achieved great success for bestsmile, we decided even before opening to introduce the CRM system for Hair & Skin. With the 1st registration, the system already scaled along. The fact that the entire process is digital not only gives us transparency across the different stores - we can offer our patients excellent care.
Success stories start at this point
You want to build on the success of Hair&Skin? Then let's talk!