Success Story

Multi-cloud implementation at DAIKIN

Nahaufnahme von Ventilatorblättern

Overview in 30 seconds


About the project

Multi-cloud implementation: Sales and service departments work on a common platform. Seamless process flow and linking of all data in one place are thus ensured.



  • Digitization of sales and service departments

  • Breaking down data silos through a common database

  • High data quality and transparency


Customer Benefits

  • Increased efficiency in the sales and service areas

  • Fast service response times increase the customer satisfaction

  • Optimized resource and route planning improves service field force performance

  • Better sales management through transparent customer management across all locations

  • Structured data transfer to downstream systems thanks to perfect preparation in Salesforce

About the project

Why Salesforce & Salesfive

With over 70 employees in Germany, DAIKIN Applied Germany is an important European pillar of DAIKIN, the world's leading manufacturer of heat pumps, ventilation and air conditioning systems.

The goal was to optimize sales and service through a common platform. Salesforce as a cloud-based CRM platform was the solution. To customize the system, DAIKIN chose Salesfive because of its CPQ experience and shared location in Munich.

Die Hand eines Handwerkers auf dem Hintergrund von Ventilatoren

Salesforce by Salesfive: Our solution

  • Implementation of the Sales Cloud, Service Cloud, CPQ and Field Service Lightning

  • ERP system integration

  • Process optimization through automation and standardization

  • Setting up the complex product configurations in Salesforce CPQ

  • Targeted employee training

The advantages for DAIKIN:

  • 360-degree view of all customer data and processes thanks to unified platform

  • Customer-focused sales and service processes

  • Increase productivity

  • Digitization creates end-to-end communication across all locations

That's what DAIKIN says:

With the introduction of Salesforce, we now have all information and data at a glance. From the acquisition of new customers to the maintenance of a plant, our employees can handle everything in one system.

Success Stories start at this point

Would you like to build on DAIKIN's success? Then let's talk!