Agentforce Fundamentals Training – Complimentary for Trade Fair Guests
Remote via MS Teams
kostenlos!
10.06.2026, 12-16 Uhr
German
Understand Agentforce before you implement it.
AI agents take on routine tasks, respond to customer enquiries, and support teams across sales, service, and marketing. But without a clear understanding of the platform, its building blocks, and its limitations, much of its potential remains untapped.
In this compact half-day training course, you will gain a well-founded overview: you will learn how an agent works, which components it uses, and which requirements need to be in place for successful adoption within your organisation.
By the end of the training, you will have a clear understanding of where Agentforce can create the greatest impact in your business — and what the first concrete steps should look like.
Learning Content
Conceptual foundations, building blocks, and security:
- What is Agentforce? Structure and use cases
- Building blocks: Topics, Instructions, Actions
- Agents vs Flows — when should I use which?
- Security and data protection with the Einstein Trust Layer
Setup, Data, and the Path to Your Own Roadmap:
- Grounding: Supplying agents with the right data
- Data 360 and Agentforce as a central data foundation
- Agent setup step by step in Builder
- Data quality and an initial roadmap for your use case
Target Audience
Who Is This Training For?
You are responsible for CRM within your organisation, want to evaluate Agentforce, or are about to implement it. Then this training is right for you.
- Salesforce users who want to evaluate Agentforce
- Administrators and power users
- Project leads and decision-makers
- Teams looking to introduce AI in CRM
Requirements
What You Should Bring
Prior AI knowledge is not required. For successful participation, the following is relevant:
- Basic Salesforce knowledge, such as navigation and standard objects
- PC with a stable internet connection
- Microsoft Teams for remote participation
- German C1
Your Trainer
Directly from Certified Salesforce Experts
You will learn from consultants who work with Agentforce every day — with experience from more than 500 customer projects. Practical insights rather than theory, with real examples from sales, service, and marketing.
“Agentforce offers outstanding opportunities. After our training, you will be ready to get started with Agentforce.”
Advantages
What makes Salesfive Academy so special
Experts from the field
Learn from certified Salesforce consultants who share their knowledge from over 500 customer projects – with direct relevance to your daily work.
Practical content
Our training courses combine theory and practice: you will work in real Salesforce environments and practise using specific use cases from sales, marketing or service.
For every level of knowledge
Whether you are a beginner, administrator or power user, our trainers tailor each training course to your individual level and goals.
FAQ
You have the questions – we have the answers
Yes. As a visitor to the Agentforce World Tour, you receive a 100% discount on the half-day training course.
Would you like tailored training for your entire team? Take a look at the Corporate Learning section of our Academy.
The training takes place fully remotely via Microsoft Teams. All you need is a PC with a stable internet connection, a headset or speakers and, ideally, two monitors so you can work in Salesforce Builder at the same time.
No, prior knowledge is not required. In this training course, you will learn the fundamentals of Agentforce and gain insight into what Agentforce can do and how you can use it for your organisation.