Salesforce Experience Cloud
Enhance the digital customer experience: connect customers, partners, and employees on a central platform for personalized experiences, efficient collaboration, and measurable growth.
Salesforce Experience Cloud – the leading CRM for your digital platform
With Salesforce Experience Cloud, you can design digital experiences quickly, flexibly, and based on CRM. Whether it’s a customer portal, partner platform, or self-service site, tools such as Experience Builder, Salesforce CMS, Experience Builder, and Mobile Publisher enable you to create robust, customized sites.
By connecting data from sales, service, and marketing, you get a 360-degree view of customers, partners, and employees. This creates the basis for relevant, cross-channel interactions and efficient collaboration. In addition, CRM data can be extended to partners to manage channel accounts and strengthen joint marketing campaigns.
With no-code tools, low-code features, or pro-code development environments such as Salesforce extensions for VS Code or the CLI, you can implement your projects exactly as you envision them. The result is a scalable digital platform that automates processes, increases customer satisfaction, and ensures long-term success.
Florian Gehring
Florian Gehring is your expert for the strategic implementation of Experience Cloud solutions.
ROI in the first three years with Experience Cloud
increase in sales realistic after introduction of Experience Cloud
increase in productivity thanks to automated business processes
Use Cases
Creating experiences with Salesforce Experience Cloud
Experience Cloud personalizes and scales modern customer interactions. Learn from practical examples how we successfully overcome typical challenges in setting up digital customer portals and partner networks.
Partner deals and opportunity tracking
Partner deals and opportunity tracking
Partners register new deals directly in the portal, which are automatically linked to lead and contact data. This allows your team to keep track of progress and the pipeline at all times.
Self-service for companies and service teams
Self-service for companies and service teams
Companies and service centers record cases directly in the portal, track their status, and access knowledge or FAQs. This reduces the support workload for your internal team and frees up more capacity for value-adding tasks.
Maintenance, recall, and warranty processing
Maintenance, recall, and warranty processing
Customers and dealers can view recall campaigns, independently schedule service appointments, or submit warranty claims. The information is automatically linked to the CRM, ensuring seamless tracking.
Access to knowledge database
Access to knowledge database
Dealers, partners, and external stakeholders can independently access relevant technical documentation, marketing materials, and training courses via the portal. Meanwhile, your service team can focus on more complex support requests.
Performance and KPI analysis
Performance and KPI analysis
Partners can view key figures relating to their sales performance, target achievement, and commission data directly in the portal. This enables them to identify potential independently and optimize their performance in a targeted manner.
Personalization of content and recommendations
Personalization of content and recommendations
Let users view content and recommendations on the portal based on their behavior, customer data, or segments. This can include upgrade options or matching accessories.
Guided Onboading
Guided Onboading
New dealers, partners, or customers are guided step by step through registration, training, or initial activities. They are supported by automation, checklists, and reminders.
Customer self-service data management
Customer self-service data management
Your customers manage their data, contracts, and subscriptions independently via the portal. They can view service histories and master data without requiring any support from you.
Customer Stories
Projects that strengthen modern customer interaction
We combine technology and process expertise to deliver maximum value for our customers. Discover projects that show how Salesforce Experience Cloud unifies digital experiences, creates personalized customer portals, and strengthens lasting relationships.
Services
Our services for the Experience Cloud
As an experienced partner, we support you in all aspects of the Salesforce Experience Cloud – from the initial idea to implementation to ongoing support and training for your employees.
Process and technology consulting
We analyze your business processes, identify potential for optimization, and develop a clear digitalization approach with the Experience Cloud – for strong customer and partner relationships and efficient self-service offerings.
License distribution
We advise you on the right licensing model and procure licenses for Salesforce Experience Cloud at attractive terms. We make sure that the range of functions and costs are optimally tailored to your requirements.
Implementation and integration
Our certified experts configure Salesforce Experience Cloud to fit your needs, integrate it into your existing IT landscape, and ensure a consistent user experience across all systems.
Individualization
If your requirements go beyond the standard, we develop customized components and designs. Our team designs your Experience Cloud to reflect your brand and meet the needs of your target groups.
Managed services
Upon request, we can take care of the ongoing administration, adjustments, and operation of your Experience Cloud – so that your platform always remains up to date, secure, and powerful while you concentrate on your core business.
Training
Our Academy prepares your employees for the Experience Cloud with practical training courses. This ensures that your team can successfully use and continuously develop the platform.
Salesforce CRM platform
Stronger in combination with other clouds
Community management, customer interaction, self-service, or knowledge sharing: thanks to its seamless connection to the entire Salesforce platform, Experience Cloud becomes the hub for digital customer experience and strengthens brand loyalty in the long term.
Integrations
Seamlessly connected to your core systems
With Experience Cloud, we seamlessly integrate your customer data, interaction channels, and processes into your existing system landscape. Automated, holistic community and self-service experiences ensure consistent data, meet data protection and compliance requirements, and increase the efficiency of your service and communication processes.
FAQ
You have the questions – we have the answers
We know that digitization projects are complex. That’s why we’ve compiled and answered the most frequently asked questions for you.
Salesforce Experience Cloud is a platform that enables companies to create personalized digital experiences such as customer portals, partner platforms, and self-service communities. It is based on the Salesforce platform and allows data from various Salesforce clouds to be used centrally and integrated into appealing, interactive user interfaces.
The Experience Cloud enables customers, partners, and employees to be connected via a central platform. The advantages include an improved customer experience, faster service processes, automated workflows, and a uniform database.
Thanks to its flexible design and scalability, digital communities can be tailored precisely to the needs of a company.
The Experience Cloud can be used in a variety of ways, for example for customer self-service portals, partner portals, support communities, or employee intranets.
It is suitable for all scenarios in which information, processes, or interactions need to be shared digitally and efficiently with external or internal target groups.
Service Cloud focuses on managing and automating service processes, for example through tickets, knowledge bases, and omnichannel support.
The Experience Cloud, on the other hand, expands these functions with an interactive user interface that allows external users to directly access service functions or content.
In short, the Service Cloud is the backend for customer service, while the Experience Cloud is the frontend for user interaction.
The cost of Salesforce Experience Cloud depends on the type of license, the range of functions, and the number of users. Salesforce offers different price tiers based on the type of use, e.g., employee, partner, or customer portal. Companies usually receive an individual quote based on their specific requirements and the planned area of application.
We are happy to assist you in choosing the right license and getting started in the best possible way.
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