Salesforce Products and Prices

Sell smarter and faster – from anywhere

The AI-powered platform was Salesforce’s first application and is an extremely powerful tool for optimizing customer relationships. From leads to invoicing to customer retention, this platform stores all relevant information about contacts, customers, and prospects in one central location. Reports and dashboards give companies a real-time overview of their business operations.

Excerpt of the most important functionalities of the Sales Cloud: 

• Lead management: Make more informed investment decisions by tracking leads and marketing campaigns across all channels
• Contact management: Details of activity history, customer communications, internal account meetings and many more.
• Opportunity management: Tracking of all sales projects – overview and documentation of status, sales products and offers.
• Workflow automation: With Visual Workflow, any business process can be designed and automated quickly and easily using drag-and-drop.

Salesforce pricing: Sales Cloud editions and features

Optimization of customer service – across all channels, individually, intelligently, and in real time

With this solution, companies improve the service quality of their employees with the help of AI solutions, internal knowledge management functions such as expert search or wikis, and personalized support options via chatbots, live chats, and numerous other communication channels. In addition, Service Cloud offers numerous services for field service, such as appointment management, including a display of required components and tasks to be completed. Among other things, the intelligent application analyzes customer inquiries, calculates processing times, and provides appropriate recommendations for action.

Excerpt of the most important Service Cloud features:

• Lightning Service Console: Intuitive and convenient service console for more efficient service work thanks to a 360-degree view of the service
• Workflow and approvals: Personalization and automation of customer service and approval processes – via drag-and-drop
• Automation with macros: Automation of frequently recurring tasks for more efficient processing of customer requests

Salesforce pricing: Service Cloud editions and features

Networked service employees for smart and efficient field service

As part of the Service Cloud, Salesforce Field Service is a comprehensive solution for field service. It gives service employees access to deployment plans, parts and materials carried, a knowledge database, and the option of real-time communication – offline or online.

Advantages:

• Optimized schedules and smart order assignment
• Image recognition using artificial intelligence increases the first-time resolution rate and optimizes service
• The mobile app solution gives employees access to all functions while on the go
• Managers get a quick, real-time overview of the team’s activities and performance

Salesforce pricing: Field Service editions and features

Intelligent customer journeys – personalized and optimized

Salesforce Marketing Cloud brings together all digital marketing tools across all channels on a central platform and enriches them with artificial intelligence. Among other things, companies can use Marketing Cloud to automate their online campaigns and deliver targeted content to specific customers. In addition, the cloud solution enables companies to track all customer touchpoints throughout the entire customer journey and analyze customer behavior. Marketing Cloud can be connected to various shop systems and other data sources.

Excerpt of the most important marketing tools in Marketing Cloud:

• Journey Builder: Creation of personalized customer journeys that encompass all channels (email, apps, internet). Content is specifically tailored to the interests of each customer.
• Email Studio: Creation of personalized email campaigns using data from any source (e.g., web analytics, CRM data).
• Social Studio: Coordination of marketing activities on social media via Salesforce CRM. Measure social media activities across all channels and enable real-time responses to all comments and discussions.
• Audience Builder: The Salesforce DMP data management platform allows data from various sources to be collected on a central platform, enabling the creation of even more relevant content and advertising and more detailed customer profiles.

Salesforce pricing: Marketing Cloud editions and features

Salesforce Revenue Cloud is ideal for companies that want to seamlessly digitize and automate their entire revenue process, including quoting, order processing, invoicing, and payment. With integrated end-to-end processes, the solution provides consistent visibility across all revenue streams and helps companies realize revenue potential faster.

Revenue Cloud is built directly on the Salesforce platform and combines CPQ (configure, price, quote), billing, and subscription management functions in a central system. This allows products and services to be precisely configured, prices to be calculated dynamically, and recurring revenue to be managed efficiently.

Discounts, price scales, and cross-selling and upselling opportunities are automatically taken into account. The result: faster, more accurate, and scalable revenue processing from the initial quote request to the final payment receipt.

Salesforce pricing: Revenue Cloud editions and functions

Insights, recommendations, and predictions using artificial intelligence

With Tableau AI-powered analytics software, Salesforce offers its customers the ability to perform intelligent data analysis. Companies that expand their Salesforce solution with the business intelligence (BI) solution can make decisions based on AI-powered data analysis.

Tableau is a standalone solution that can be fully integrated into the Salesforce platform. The solution works either with data from all Salesforce clouds or completely without the Salesforce environment, using data from third-party systems such as SAP. This data is analyzed by artificial intelligence, revealing previously hidden connections and identifying new business opportunities and optimization potential.

The features at a glance:

• Analysis and integration of Salesforce data and external data
• Customizable dashboards that display trends, recommendations, forecasts, and much more
• Augmented analytics: Decision support for business decisions through what-if questions
• Predictive insights: Forecasts of future results and recommended actions

Salesforce pricing: Tableau editions and features