Salesforce Manufacturing Cloud
Optimize your manufacturing processes: consolidate sales and production data in a central platform, obtain accurate sales forecasts, and increase transparency and efficiency along the entire value chain.
Salesforce Manufacturing Cloud – the leading CRM for your manufacturing business
With Salesforce Manufacturing Cloud, you can manage manufacturing processes from contract design and sales planning to operational implementation centrally on one platform. We support you with licensing, consulting, and implementation, and seamlessly integrate the solution into your existing system landscape.
Manufacturing Cloud gives you a holistic view of customer data, supply contracts, and production forecasts. You can make decisions much faster thanks to well-founded data, while standard processes run automatically. This frees up your team’s time for value-adding tasks such as contract negotiations, partner support, or the optimization of production processes.
The platform adapts flexibly to your requirements: contract management, precise forecasts at account level, targets, program-based business, partner portals, visit management, and AI-supported analyses increase efficiency and reliability. Thanks to open interfaces and smooth integration, you always have your processes under control and can manage your business with foresight.
Steffen Garbe
Steffen Garbe is your expert for the strategic introduction of CRM solutions in the manufacturing industry.
higher sales growth through standardized processes and reliable data
additional capacity in service and support teams thanks to 360-degree customer view
ROI in three years through the use of Salesforce for manufacturing
Use Cases
Achieve more with Salesforce Manufacturing Cloud
Salesforce Manufacturing Cloud brings structure to complex manufacturing and sales processes – transparent, automated, and data-driven. Discover concrete examples of how we solve key challenges in the manufacturing industry and significantly increase your efficiency.
Optimizing order management
Optimizing order management
Create quotes automatically with current prices, parts lists, and availability. Once an order is placed, status updates flow directly into your CRM system, saving you time, reducing errors, and ensuring reliable commitments.
Managing the sales pipeline effectively
Managing the sales pipeline effectively
Leads and opportunities are automatically assigned and evaluated according to their likelihood of success. Your team recognizes potential early on, works more focused, and increases the closing rate.
Real-time insights through CRM-ERP integration
Real-time insights through CRM-ERP integration
Your sales and service teams have access to inventory levels, production capacities, and order status at all times. You only promise what you can actually deliver. Inquiries, errors, and disappointments are significantly reduced.
Targeted management of after-sales and service
Targeted management of after-sales and service
Manage service cases, maintenance, and spare parts centrally. With reminders, targeted escalations, and self-service portals, you can strengthen customer loyalty, reduce downtime, and create new revenue potential.
Managing contracts systematically
Managing contracts systematically
Manage framework agreements, delivery programs, and maintenance agreements centrally in CRM. This allows you to keep track of your obligations and take advantage of renewal opportunities early on.
Efficiently integrating partners
Efficiently integrating partners
Partners and distributors report leads, check orders, and access marketing materials in a central portal, while you manage cross-channel activities, promote collaboration, and transparently measure partner performance.
Targeted use of customer data
Targeted use of customer data
The CRM system bundles sales, service, and production data. This allows you to identify upselling and cross-selling potential, churn risks, and more profitable segments. Your measures become data-driven, targeted, and more effective.
Workflows across departmental boundaries
Workflows across departmental boundaries
Approvals, technical clarifications, and escalations are handled automatically. This reduces internal waiting times, minimizes coordination errors, and ensures smooth processes across the entire team.
Services
Our services for the Manufacturing Cloud
As a full-service partner, we support you in all phases of your Salesforce Manufacturing Cloud project – from the initial idea to implementation to ongoing support and enablement sessions for your team.
Process and technology consulting
We analyze your business processes, identify potential for optimization, and develop a clear digitalization approach with the Manufacturing Cloud – for greater efficiency and measurable added value.
License distribution
We advise you on the right licensing model and support you in purchasing licenses for Salesforce Manufacturing Cloud. In doing so, we ensure the optimal balance between costs and benefits.
Implementation and integration
Our experts specialize in Salesforce Manufacturing Cloud. They configure the cloud as close to the standard as possible and integrate it into your existing IT environment – for secure operation.
Individualization
If necessary, we develop custom extensions that go beyond the standard. Our experienced developers ensure that your Manufacturing Cloud ideally complements your processes.
Managed services
Would you like to outsource the administration, customization, and maintenance of your Manufacturing Cloud so that you can devote more resources to your core business? We can take care of that too!
Training
At our academy, we train your employees in the use of the Manufacturing Cloud – in practical individual and group training sessions. You can also take advantage of these training courses without having a joint project.
Salesforce CRM platform
Stronger in combination with other clouds
Quotation management, customer service, marketing, or data maintenance: thanks to its seamless integration with the entire Salesforce platform, Salesforce Manufacturing Cloud becomes a powerful driver for your company’s growth.
Integrations
Seamlessly connected to your core systems
We seamlessly integrate Salesforce Manufacturing Cloud into your existing IT environment. Our experts ensure reliable enterprise architecture and automated processes – resulting in clean data, fewer interfaces, and a fast time-to-value.
FAQ
You have the questions – we have the answers
We know that cloud projects can be complex. That’s why we’ve compiled and answered the most frequently asked questions for you.
Every industry has its own requirements for its IT systems. That’s exactly why Salesforce Manufacturing Cloud exists: a CRM system that is specifically tailored to the needs of the manufacturing industry and, thanks to industry-specific functions, integrates seamlessly into existing business processes right out of the box.
The solution can be used flexibly as a Manufacturing Cloud for sales, for service, or as a combined version for both areas.
With Salesforce Manufacturing Cloud, you can make your business processes more efficient and transparent. You can modernize your sales processes and reliably manage sales across all channels with clear forecasts and greater planning reliability. At the same time, you create seamless service experiences by consolidating all customer interactions in a central platform. This strengthens collaboration with partners, reduces complexity, and enables faster decisions based on meaningful analyses.
Salesforce Manufacturing Cloud offers industry-specific features for manufacturing companies: sales agreements for contract management, account-based forecasts for accurate sales planning, and automated workflows to optimize production and sales processes. Real-time insights into inventory, market forecasts, and supply chains create transparency and planning reliability.
Through integration with ERP systems and the use of AI and analytics, the solution enables intelligent resource planning, personalized customer service, and efficient partner portals – connecting sales, operations, and service on a central platform.
The prices for Salesforce Manufacturing Cloud depend primarily on the desired range of functions and the number of users. In addition, there are expenses for consulting, implementation, and customization.
With Salesforce Manufacturing Cloud, companies get a ready-to-use CRM with apps and features specifically designed for the manufacturing industry that can be flexibly tailored to their requirements. We would be happy to advise you on selecting the right license.
Salesforce Manufacturing Cloud typically enables a relatively quick start: thanks to preconfigured best practices for the manufacturing industry, initial processes in areas such as sales and production planning or customer management can be utilized after just a few weeks.
The exact timeframe depends on your IT landscape, the desired range of functions, and the degree of customization. With our focused implementation approach, our customers can quickly achieve added value and scale their processes step by step.
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