Nonprofit organisations
Inspire donors, volunteers, and funders with a seamless digital journey – using Salesforce CRM, fundraising, and AI solutions for NGOs, NPOs, and foundations. We provide comprehensive support from strategy to go-live and ensure measurable impact.
CRM for NGOs and nonprofits
Nonprofit organizations face complex challenges.
A powerful CRM, fundraising, and impact management system makes all the difference here. It combines all supporter, project, and program data, automates donor journeys, and creates a 360-degree view for informed decisions.
With deep industry expertise, Salesfive tailors Salesforce Nonprofit Cloud or Nonprofit Success Pack precisely to your use cases – from donor relationship, volunteer, and grant management to project management, AI-supported impact measurement, and community portals.
CRM solutions are measurably changing the nonprofit sector:
Timur Nurdogan
Timur Nurdogan is your expert for the strategic introduction of CRM solutions in the NGO sector.
increase in annual revenue through CRM use
higher employee satisfaction thanks to a clear digital strategy
greater donor retention rate through personalized measures
Use Cases
Mit digitalen Lösungen mehr bewirken
Digitalization in the nonprofit sector is as multifaceted as your missions. The following use cases are based on real projects in which we have supported NGOs, NPOs, and foundations:
Donor relationship management
Donor relationship management
Is your donor relationship management complex and decentralized? Streamline the process with Salesforce Nonprofit Cloud: centrally track fundraising opportunities, manage interactions, and automate processes.
Digitization of application processes
Digitization of application processes
Piles of paperwork and email chaos when submitting applications? With digital workflows for grants or volunteer services you can submit documents online and approve them with a click – for less effort and a better user experience.
Volunteer management
Volunteer management
Volunteers register through numerous channels? With centralized volunteer management, you can record registrations, assign tasks in a targeted manner, track commitments, and recognize contributions – for a motivated, efficiently organized pool of helpers.
360-degree project and resource management
360-degree project and resource management
Many projects and partners, but little visibility into resources? With 360-degree management, you can automate tasks, create transparency, and accelerate processes.
Data integration and data analysis
Data integration and data analysis
Is your data scattered across multiple sources, and are decisions taking too long? With a centralized platform and real-time analytics, you can gain immediate clarity, make better decisions, and measure your impact.
Donation reporting
Donation reporting
Manual donor reports are time-consuming and often inconsistent? With automated reports based on a central database, you can provide transparent, customized updates, thereby strengthening trust and donor loyalty.
Services
How we support your mission
From strategic roadmaps and customized Salesforce implementation to ongoing operations, we provide comprehensive support to NGOs, NPOs, and foundations in their digital transformation, ensuring that technology has a demonstrable impact.
Together, we develop a digital vision that is tailored to the pressing challenges facing your organization. In practical workshops, we prioritize use cases such as fundraising, volunteering, or community building and translate them into a realistic roadmap. Best practice insights from projects carried out by other renowned organizations inspire the innovation process – leading to new business models such as membership services or educational offerings.
We select the appropriate Salesforce solutions, such as Nonprofit Cloud, Marketing Cloud, or Experience Cloud, and tailor them precisely to your processes. Thanks to standardized interfaces (e.g., SAP, DynaCampaign, Outlook) and MuleSoft, we integrate existing systems and consolidate fragmented data landscapes into a collaborative platform. Our agile project methodology with clear roles, regular reviews, and solid governance ensures maximum transparency and rapid value creation.
A robust data strategy forms the basis for impact-oriented decisions. We implement KPI dashboards and automated reports, and use Salesforce Einstein to predict donor churn, optimize segmentation, and forecast event attendance. In addition, we take care of data cleanup, migration, and ongoing quality assurance to ensure that your data is always reliable and AI-ready.
Even after go-live, our customer success team remains at your side with SLA-based support, ongoing development, and enablement training for administrators and key users. Structured change management strengthens user acceptance, while proactive support keeps your solution on track and continuously adapts it to new requirements.
Customer stories
Testimonials that make an impact
When digital excellence meets social mission, data becomes measurable impact. Discover how we helped increase donations, deepen engagement, and drastically reduce administrative overhead.
“The future of impact-driven nonprofit work lies in the intelligent linking of data, processes, and relationships. A modern CRM is a strategic enabler for greater transparency, efficiency, and donor loyalty.”
— Timur Nurdogan, Managing Director and expert on nonprofit organizations
FAQ
You have the questions – we have the answers
We know that digitization projects are complex. That’s why we’ve compiled and answered the most frequently asked questions from other nonprofit organizations and foundations for you.
Salesforce consolidates all information about your donors in one central location – from initial contact to recurring donations.
Automated journeys and smart target group segmentation ensure that every supporter receives exactly the right communication for their level of engagement. This allows you to address both large and small donors at the right time with the right messages, increasing their satisfaction and building lasting relationships.
No, the Power of Us program provides NGOs with the first 10 Salesforce licenses free of charge.
You can start with a lean Salesforce setup, for example for donor and contact management, and then gradually expand the system with features such as fundraising automation or volunteer management. This way, you only pay for what you really need, and the solution grows flexibly with your requirements.
For a streamlined Salesforce setup, such as donor management and basic reporting, you should plan on two to four months. More complex projects that also integrate volunteer management, event planning, or multiple interfaces typically take six to twelve months.
However, thanks to the agile approach, you can start working productively in Salesforce after the initial project phases and then add further functions step by step.
With Salesforce Nonprofit Cloud, you get real-time dashboards and KPI reports that show project progress, donation trends, and training successes at a glance.
This allows you to demonstrate the impact of your work to funders, donors, and your own team at any time – in a data-driven, transparent way, without the hassle of manual Excel spreadsheets.
Salesforce provides open standard APIs and numerous preconfigured connectors. We connect your existing tools via MuleSoft or lightweight middleware solutions, such as SAP for donation bookings, cost centers, and financial reports; Outlook or Microsoft 365 for contacts, calendars, and emails; and website forms, event or ticketing portals for online donations, registrations, and support requests.
This way, all data flows into a common single source of truth without double entry. Your team always works with up-to-date information and saves valuable time.
With Salesforce Einstein, you can turn your data into an early warning system and source of ideas: AI recognizes which donors are at risk of leaving, calculates the optimal time to send mailings, and automatically groups supporters into meaningful target groups.
This allows you to optimize fundraising campaigns based on data, increase response rates, and save your budget. The prerequisite is a reliable database. We support you step by step in setting up, migrating, and developing a tailor-made data strategy.
