Digitization of sales and service at compleet
Success Story
The project
compleet GmbH stands for performance-based recruiting via target group-relevant and high-reach media channels. Since September 2019, our project team has been working with compleet on a replacement of the previous CRM system. Our service consists not only in the implementation, but also in the joint optimization of the processes.
Technologies
These technologies were used
Systems are only as good as the technology behind them. That’s why we rely on modern solutions from the Salesforce ecosystem for our customers’ digitization projects. The following technologies, among others, were used at compleet.
“Salesfive’s custom solution allows us to work faster and more efficiently. Our data is in one place and we have the perfect 360-degree view we were looking for.”
Solution
The project success in detail
Recording and tracking of all customer interactions and perfect mapping of sales processes by implementing and merging Agentforce Service (formerly Service Cloud) and Agentforce Sales (formerly Sales Cloud).
Requirements
– Structured data sources and processes in the CRM system
– Replacement of the previous CRM system with a scalable system
Customer benefits
– Increased efficiency through an all-round view of the customer thanks to a uniform database
– Manual data entry replaced by automation of service processes and ticket system
Solution
– Implementation of Agentforce Sales and Agentforce Service
– Restructuring of data sources
– Joint optimization of processes
– Creation of a uniform database in one system
Advantages for compleet
– Unified database with structured data in a holistic system
– Increasing customer satisfaction through
– Process optimization and automation thanks to Agentforce Sales and Agentforce Service
– Single Source of Truth solution for all customer issues
Want to strengthen your teams?
Digitize your processes with Salesforce – for less complexity in sales and better service. Our experts are here to help!
More inspiring customer stories
Copart optimizes its customer journeys: Clear structure leads to successful marketing
Copart uses Salesforce Marketing Cloud to create scalable processes, personalized customer journeys, and responsive templates, thereby delivering a consistent customer experience.
The new evo customer portal: stable system integration for better service
A modern portal, integrated processes, and real-time data: With the new Salesforce solution, evo offers its customers easy access to all services, from contract conclusion to meter reading entry.
Personalization that drives conversion: how Triumph reaches its customers with precision
Lingerie manufacturer Triumph is automating and personalizing its marketing to reach customers at every touchpoint – individually, relevantly, and at just the right moment.