Digitization in public administration

CRM solutions for smart citizen service

How public administration can use modern software to deploy resources in a more targeted manner, reduce the workload of employees and provide better support for citizens.

Download whitepaper now (PDF)

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CRM solutions for smart citizen service

90 percent

of citizens want more digitalization services from their cities and municipalities.

From 2028

the Online Access Act (OZG) obliges the public administration to digitize its services.

Place 18

of 27 in the EU ranking for digital public services in 2022.

Advantages of CRM systems for public authorities

More efficient processes

By digitizing and automating processes, public administration can reduce costs and use resources more efficiently.

Improved citizen communication

CRM systems enable structured and clear communication with citizens, which increases transparency and improves service.

Relief at work

With a CRM system for local authorities, you can design citizen-friendly processes and improve citizen assistance with inquiries and applications.

Central data storage instead of data silos

CRM systems enable centralized management of citizen data, giving employees quick access to important information and making processes more efficient.

Compliance with data protection and security standards

Modern CRM systems are specially designed to protect sensitive data and support compliance with the GDPR and other data protection regulations.

Promoting citizen satisfaction

Efficient CRM processes contribute to a more individualized approach to citizens and thus increase satisfaction. On all sides.

Digital administration

CRM solutions for smart citizen service

This white paper shows why CRM systems are the key to more efficient processes and better citizen service - clearly explained using the example of the ID card application. You will also receive practical tips for successful implementation and overcoming typical hurdles.

Download whitepaper now (PDF)

You have questions - we have the answers.

Why is a CRM system useful for public administration?

A CRM system enables centralized management of citizen data, improves communication and increases the efficiency of administrative processes. It also reduces the workload of employees in the respective institutions and ensures greater satisfaction on all sides.

How does a CRM system support compliance with data protection regulations?

What advantages does a CRM system offer for citizen participation?

How does a CRM system increase the efficiency of government institutions?

How long does it take to introduce a CRM system in a public authority?

Digitization successes from the public sector

Leading customer successes in administration

We have already supported cities, municipalities and business development agencies on their path to digitalization. Starting with the right strategy, through technology selection to implementation. We have been able to contribute our expertise to these projects: