Digitization of public authorities. Quite simply with Salesforce.

Bringing citizens together

Salesforce is the CRM system that brings government and citizens together. The Sales Cloud gives your employees a 360-degree view of citizens, stakeholders and partners. As a personal sales assistant, it shows you at a glance exactly the information you need to serve the various parties in the best possible way.

The Salesforce platform gives municipal and public enterprises the flexibility to rethink and rapidly adapt business models to meet the dynamics of the digital age.

Your service: simple & understandable

Get rid of the mountains of paper documents and offer digital service that is fast, simple and easy to understand. Nothing is more laborious than phoning through the hotline of a public office only to find that you can't find the right contact person. By modernizing your business model and digitizing all your services, you can get even closer to your citizens.
Service with added value: This is what citizens/customers want today. Analyze how many and which service requests are received via which channel and get support from smart helpers such as chatbots.

Personalized marketing campaigns

Get in direct contact with your citizens, voters, or stakeholders. Now you can create personalized email marketing campaigns using Marketing Cloud! Turn citizens into fans of your organization.
Data-driven marketing for a targeted approach: Thanks to the combination of your own data, for example, the behavior on the website, with external studies, you can plan and execute your various measures even better. Here, the functions range from personalized newsletters to social media activities.

One portal for your stakeholders

Quickly provide key information to employees, government agencies, partners, and citizens. With Experience Cloud, you can create both internal and external communities. In these self-service portals, you can provide answers to frequently asked questions, for example. In this way, you give your stakeholders the chance to act and inform themselves.
Best of all, the communities are also available on the go! The location- and device-independent communication with the members of the community thus increases their satisfaction even more.

Salesforce for the public sector: a secure platform with apps and services tailored to your needs. Digitize, transform and optimize your services in the shortest possible time with Salesforce by Salesfive. With our cloud recommendations, you ensure that citizens/customers enjoy communicating with you and that satisfaction increases due to fast, digitized services. You can also transform emergency management with an agile platform for rapid response and successful crisis management.

The answer is: of course! To ensure even better communication with your citizens/customers, we link Salesforce to your systems or server structures – whether governmental, third-party solution or self-developed system. We secure the handling of sensitive data through secure interfaces. Using custom development, we enable secure data exchange between systems to protect sensitive data. We make your systems swim in sync! This way you can get even closer to your citizens/customers.

Salesforce, as a cloud-based CRM solution, protects the data of your citizens and all your stakeholders from the start with encryption and centralized locations, as well as numerous backups and backups. Thanks to encryption, data can't be accessed and you can work with Salesforce with peace of mind. If you would like additional encryption of your data streams, we can implement Salesforce Shield for you. This way you can protect yourself from all cyber threats!

Salesforce, as a cloud-based solution, already offers many native customization options. As a Salesforce Boutique Partner, we understand the industry-specific challenges and know that not every organization/company is the same. Using Salesforce or Custom Development, we further develop the system according to your needs. For example, as a Tableau Partner, we use AI-powered tools to enable you to make precise recommendations and take immediate action based on analytics. The possibilities are endless!

We take care of the digitization of all areas with a custom-fit integration into your system landscape. As a Salesforce partner, we accompany you from the planning of the digitization and CRM strategy to the Salesforce introduction and Salesforce training. We not only accompany you into digitization on a technical level, but also enable an optimal transition to Salesforce thanks to targeted change management and Salesforce training.