Your partner for Salesforce solutions in the public sector
Digitization, networking and security: these are the keywords for authorities and public administration of the future.
Master the digital transformation in administration with Salesforce
Authorities and public administration at various levels are facing pressure to innovate and digitize. For employees in administration, federal states, municipalities, location promotion and many other parties in the public sector, it is essential to think in a comprehensive, user-oriented and networked way.
Digitization with a secure CRM solution such as Salesforce gives employees an all-round view of each individual case, enables them to handle procedures completely digitally, simplify processes and thus increase overall satisfaction - among employees, citizens and customers.
Because with the right information at the right time, you can provide a whole new level of personalized support to citizens, customers and companies. As a Salesforce partner, we will accompany you competently on your journey to digitalization.
The most frequently asked questions answered for you:
Your contact for the public sector
Jacob Kaufmann
Senior Manager Consulting | Lead Hub North
After supporting successful projects in the public sector and thanks to its in-depth Salesforce expertise, Jacob Kaufmann is the right contact for your digitalization needs.
Salesforce platform: complete administrative tasks digitally and efficiently
Collaboration between multiple authorities and entities, identity and document checks and multi-stage approval processes are often standard, especially in complex administrative processes. Without digitized processes, the work here increasingly piles up.
The solution: the Salesforce platform. With this cloud, you can process all administrative processes efficiently and without media discontinuity, regardless of their complexity. With the help of the Service Cloud, you can also provide citizens with a portal to submit applications and requests easily and securely.
Complementary Salesforce clouds for the public sector
With these Salesforce products, you can customize and extend the Salesforce platform to meet your needs:
Einstein Analytics: AI-supported analyses for well-founded decisions.
Marketing Cloud : Personalized marketing across all channels.
Revenue Cloud : Automated quotation and invoicing process.
MuleSoft: Integrate applications, data and devices for a seamless data flow.
Tableau: For easy-to-understand data visualizations.
Slack: For fast and secure communication.
Further software solutions for expansion
Supplement Salesforce with specialized partner solutions:
Own Company: Secure your data with additional backups.
Conga: Manage documents efficiently directly in Salesforce.
DocuSign: Digitize the entire contract process.
Aircall: Integrate telephony for optimized service.
enosix: Integrate real-time data from the ERP system.
Benefit from best practice solutions that are as easy to install as apps
After numerous projects, we have identified functions, processes and extensions that we have converted into a modular system. We can also implement these cost-effectively and easily in your system.
The following modules may be of interest to you:
Double-Opt in process in the CRM system for compliant e-mail communication
Public authorities and administrations benefit from these advantages when they work with Salesfive:
Digital transformation
A central system that supports, secures and accelerates the digitalization of public authorities and administrations.
Optimized case management
Thanks to the digital processing of cases, you increase productivity and satisfaction. On all sides.
Personalized communication
Connect with citizens via their preferred channels.
Greater employee loyalty
Minimize the manual workload of your employees thanks to simple, automated processes.
State-of-the-art systems
Bring together current and partly outdated systems on a single platform and utilize synergies.
Leading customer successes in administration
Wolfsburg AG
KölnBusiness
Wall GmbH
Let's shape the future of administration together. Contact us now!
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Your contact for the public sector
Jacob Kaufmann
Senior Manager Consulting | Lead Hub North
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Phone number:
+49 89 3803 5371
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