Your Salesforce Partner for Non-Profit & NGO

The following Salesforce solutions are particularly useful for NGOs and non-profits:

• Nonprofit Cloud: The hub for donor management and programme management.

• Einstein Analytics: Provides AI-powered analytics on donor behaviour and campaign effectiveness.

• Marketing Cloud: Supports personalised marketing and communications across multiple channels

• Nonprofit Cloud Case Management: Efficiently manage cases and constituent interactions.

• Salesforce Community Cloud: Platform for collaboration and sharing with donors, volunteers, and staff

• Sales Cloud: Ideal for managing revenue, such as major gifts.

• MuleSoft: Enables the integration of disparate systems and data sources.

These solutions cover a wide range of non-profit needs.

The digitalisation process starts with defining your goals and needs. As a Salesforce partner with experience from over 30 projects in the NPO/NGO sector, we offer end-to-end consultancy from strategy development to implementation and integration. The implementation process includes system customisation, data entry and migration, and testing. We also provide post-implementation training and ongoing support. All our services are listed here.

To ensure acceptance of the new system, it is important to involve employees at an early stage. It is important to listen to their feedback and wishes and try to implement them. We then provide comprehensive training and ongoing communication about the benefits of the system. As an experienced partner, we support you with resources and feedback mechanisms to ensure continuous improvement and usability for your team.

Fundraising can be comprehensively mapped in Salesforce. The platform supports real-time collaboration and development of solutions for major donors, uses data to analyse campaign performance, and employs artificial intelligence for forecasting and user support.

Integration with third-party systems such as Fundraisingbox and RaiseNow enables the use of multiple payment methods. Automatically send donation receipts and thank-you letters using the Marketing Cloud and CRM as the basis for marketing journeys. Salesforce also simplifies data selection and routing of calls and emails to reduce the workload on support teams.

As a non-profit or NGO, data security is important to you. As a cloud-based CRM solution, Salesforce protects your data from the start with encryption and centralised storage and backups. Encryption makes your data inaccessible, so you can use Salesforce with confidence. If you want additional encryption of your data streams, you can deploy Salesforce Shield. It protects you from all cyber threats!