Net Promoter Score
Do you know what your customers think about your company and whether they would recommend it to others? No? Then find out now!
Would you like to know whether your customers are satisfied with your product and willing to recommend it to others? With our module, you can now determine the Net Promoter Score (NPS) within Salesforce Marketing Cloud by simply asking your customers about their willingness to recommend.
By collecting and analyzing customer feedback, you can immediately spot trends and patterns to identify issues and take proactive measures to engage customers.
The NPS serves as a performance indicator to evaluate the success of measures to improve customer satisfaction and make your company more successful in the long term.
5 Reasons Why
Simple and clearly understandable unit of measurement
Valuable insights for a better understanding of customer satisfaction
Initiate proactive measures through early identification of trends and customer perceptions
Objective comparison with other companies and industries possible
Increasing new customer acquisition through positive customer recommendations
Discover all functions
The email survey feature allows you to collect customer feedback through surveys via email. Responses are automatically captured and can be analyzed in real time in the Salesforce dashboard.
The NPS survey via the website allows you to determine the Net Promoter Score directly via your website. The results are automatically collected and can be used.
The ready-made templates already contain the standardized NPS questions and design, so you can start surveying immediately. You can also customize the templates according to your individual needs.
Thanks to the template builder, you can create an appealing and corporate design compliant landing page in no time, to which your customers will be directed after the survey.
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