The B2B Online Shop

A B2B online shop for ordering materials: Ordering products, individual parts or consumables has never been easier for you and your customers, partners or OEMs. After the initial order, your customers receive access to the dealer portal. Here you can reorder the required quantity directly in the online store using the QR code or serial number. The system also automatically checks for warranty claims – depending on the criteria and term, the customer is informed of the status. In addition to the ordering option, your customers, partners and OEMs can also access documentation, exploded views and the FAQ section, or initiate a service case directly in the portal.

How the B2B online shop works

If an online order is received in the system, the responsible departments and employees are notified. The order is also received and checked in the ERP system. If required, you can define a release process here. Between receipt and delivery, notifications are automatically sent to the ordered and the responsible employees by email or push notification. And payment? This is also handled via the B2B online store. Here you can offer various payment options. Invoicing is also partially automated and in line with your ERP system.

The most important functions at a glance:

• Order via QR code

• Online store profile

• Shopping cart & payment

• Automated process

• Knowledge base