A CRM system for the IT industry? No problem.
Do you want to hold your own in a rapidly growing market? Then exploit your potential with clever digital structures!
Ready for profound change
Technological change means that players must constantly reinvent themselves - even those who are themselves in the industry. What the tech industry needs now: productivity, adaptability, security. As a digitalization consultancy ourselves, we know the challenges of the industry and master them together with you. We support you with the right approaches to benefit from upheavals, work agilely and move forward with new technologies. Finally, it is also important to make optimal use of the huge amounts of data that are available and to work in a data-centric manner thanks to Salesforce.
In an already digitalized world, the Communications Cloud sets new standards by enabling seamless networking of customer data and putting 'digital first' communication at the forefront. The CRM solution allows you to intensify customer relationships by providing personalized, optimized and networked communication experiences. Whether it's customer support, marketing or sales, the cloud helps you to standardize and optimize all processes.
How the digital transformation in telecommunications works
Do you prefer a customized CRM solution? We make it possible. From a range of cloud solutions, we design a unique system for you that is seamlessly tailored to your requirements.
Automate your sales activities
In the IT sector, you work with many different parties. Customers and partners must be managed and played with in equal measure. The Sales Cloud helps you with this. As a personal sales assistant, it shows you at a glance exactly the information you need to provide the best possible support to the various parties.
Benefit from lead, contact, and opportunity management. Close more deals and increase your productivity. Reporting and dashboards help you keep track of your data and business in real time, from anywhere.
Service with wow effect
Personalized customer support increases customer satisfaction - so turn your customers into fans with flawless service that delights. For questions and problems around your services, you can use the Service Cloud to build a personalized customer service that is seamlessly accessible across different channels such as phone, email or SMS.
If the sales department needs information about a service case, they can view it under the contact in the Sales Cloud and get an idea of the challenges customers have recently faced. This is how you put customers at the center!
Always recognize opportunities immediately
Tableau CRM harnesses the potential of your data and analyzes the behavior of your customers. This puts you one step ahead. IT and technology companies not only need to rethink their digital services, but also take advantage of the latest technologies within the company.
Tableau CRM provides you with a platform that allows you to fully exploit the potential of artificial intelligence, for example, in the early identification of trends. AI technologies help you intelligently extend the duration of the customer relationship using pre-built analytics. Making data-driven decisions has never been easier!
Digital quotation and accounting
Automatically always create the correct quotes in your design: The diversity of technical products, software and services is also reflected in a complex quotation and billing system. Say goodbye to complex issues and save time and errors with the Configure Price Quote solution Salesforce CPQ and CPQ Billing.
The system guides your employees through the entire quotation creation process. Various additional services, discounts and more are stored in the catalog and can be selected by checkbox. Finally, the document is created and sent CI-compliant. With the CPQ Billing add-on, you can also automate the billing process and thus avoid further errors.
Personalized B2B customer interactions
Integrate sales, service, marketing, and IT data across your enterprise on a single IT platform. Your B2B customers are at the center of all your activities, because the integrated services and API are seamlessly connected to the CRM. So you develop intelligent and personalized ways to interact with them globally - for example, in the form of webinars!
With Pardot, you determine at what time and based on which interactions which emails are sent personalized. Thanks to "email journeys", newsletters and messages are sent automatically. With the link to your website, you can also identify and qualify potential B2B customers at an early stage.
We know your challenges and have the right solutions
360-degree view of your customers
All parties and all important information at a glance: Well-organized networking helps to maintain relationships in the long term.
Excellent user experience
Place targeted offers and products along the customer journey to provide your customers with a unique buying experience.
Simple campaign management
With marketing automation, you'll increase your campaign count, generate more leads, and boost your bottom line. Run smart ads that get noticed.
Together we write success story
Our solutions for your industry
Your contact for the IT industry
Senior Manager Consulting | Lead Hub North
Your direct path to the digitization of the telecommunications industry
Together from the start: We accompany you from the start to the finish of the digitization journey.
You have questions - we have the answers
We are aware that digitization processes are complex. That is why we have summarized the most frequently asked questions for you.
Technology managers in the company are just as important to consider individually as the entire IT company itself. First, it's important to remember that Salesforce is much more than a CRM tool. On this flexible IT platform, your employees can build enterprise apps with little or even no code, experiment with them, and find quick solutions to bugs. Salesforce also offers the AppExchange, a marketplace for turnkey apps, solutions, and consultants. Here, you really can find one - or more - solution(s) for every problem.
A CRM system like Salesforce is suitable for any size of company. Whether you're a big player in software, or a startup with a new app idea. The scalability and flexibility of the platform allows growth for truly any size business. An introduction to startups helps scale thanks to the clear database and automations. For mid-sized companies and corporations, a Salesforce implementation offers the advantage that all departments are networked in one cloud and can thus collaborate efficiently and transparently.
A Salesforce implementation is the first steps in your digital transformation. As an IT and technology company, you need to constantly reinvent yourself as technology changes. With the help of Salesforce, you can easily take advantage of new technologies and build AI-powered apps, for example. The possibilities range from smart employee engagement tools to mobile customer service apps connected to the Internet of Things (IoT)... and much more.
That depends a lot on what you're working on. The Salesforce platform connects the Marketing Cloud, Sales Cloud, Service Cloud and other applications, if desired. With Salesforce Lightning, employees can develop apps and applications quickly and easily using drag & drop. Thanks to the integrated low-code tools, you can support your departments and accelerate the deployment of reliable applications by admins and users. However, all other programs can also be connected - via interface development or third-party solutions. There is a suitable solution for every problem!
Future-proof your business by using the latest IT developments to interact with all your parties. The Customer 360 platform enables innovative experimentation, but also ensures the necessary security. This is how IT transformation succeeds. Salesforce, as a cloud-based CRM solution, protects your data from the start with encryption and centralized locations, as well as numerous backups and backups. If you want additional encryption for your data streams, you can implement Salesforce Shield. That way, you protect yourself against all cyber threats!
Are you interested in a CRM system in the telecommunications industry? Then let us talk!