Strong digitization in healthcare
The future of healthcare is healthcare on-demand. Put patients at the center.
Connecting data, people and tools
Agility is now required in the healthcare and life sciences industry. Patients must be the focus and be able to understand the added value of various actions (and medications). The "social" in the healthcare industry must be strengthened.
The demand for healthcare on-demand is therefore becoming louder. Lack of information must no longer be an issue, especially in this industry. Who should have access to which information? Which locations and work areas should be linked? What adjustments need to be made? These and similar questions can be solved thanks to Salesforce. Information also needs to be personalized. Strengthen the relationship with patients and customers through excellent customer experiences, interactions across multiple channels, and medication education. Anytime, anywhere - even mobile.
This innovative CRM solution from Salesforce provides a 360-degree view of patients, enables personalized care plans and improves communication between healthcare providers and patients. With the Salesforce Health Cloud, you can use your patient data to effective manage, strengthen patient loyalty and at the same time ensure compliance with data protection standards.
Digitize healthcare with these cloud solutions
Do you prefer a customized CRM solution? We make it possible. From a range of cloud solutions, we design a unique system for you that is seamlessly tailored to your requirements.
Keep the overview
With the Sales Cloud, you can manage customers and patients even more efficiently thanks to a 360-degree overview! Medical records, customer data or health care products are stored digitally. This means you have all the information you need at your fingertips in just a few clicks. If new customer acquisition is an issue for you, you can boost this thanks to the Sales Cloud and ensure a sustainable increase in sales at the same time. Benefit from lead, contact and opportunity management and increase your productivity.
Through process automation, you also streamline and automate daily routine tasks and avoid potential sources of error. This frees up your hands and allows you to concentrate on what's important: Your patients and customers.
Offer healthcare on-demand
The demand for on-demand healthcare is growing louder. For you, this means that you need to have the most important information about your B2B and B2C customers and partners at your fingertips, anytime and anywhere. So make sure your employees have the right tools at their disposal! In healthcare, excellent and above all personal (customer) service is a must. Lack of information should no longer be an issue, especially in your industry.
With Service Cloud, you can now offer healthcare on-demand: That means a service that is always seamless, always accessible, always informed, but never impersonal.
Your platform for exchange
Offer your partners, customers and patients a platform for exchange and keep track of different projects. Create your own communities where patients can also connect with physicians, partners or other stakeholders. With the Experience Cloud, you can provide answers to frequently asked questions, for example about a specific treatment method, in the form of self-service portals.
The best thing about it: The communities are also available on the move! The location- and device-independent communication with the members increases their satisfaction even more.
For closely networked supply chains
Salesforce Community Cloud connects manufacturing companies directly with resellers, distributors and channel partners.
Share contacts, leads and records via the internal community. Everyone has access to orders, delivery status, and invoices. Data can be entered or updated independently. Nothing stands in the way of direct exchange across the entire supply chain.
Personalized digital marketing
Transparency is probably one of the most important topics in your industry. Transparent and open communication comes to light, especially when these goals are also anchored in the marketing strategy and successfully implemented with the right tools. You want to do marketing with a wow effect that is both transparent and personal? Salesforce Marketing Cloud supports your strategy along the entire patient or customer lifecycle and takes it to the next level.
With numerous automation options, dynamic content, a simple user interface and working on the same data, your teams can collaborate even more efficiently and keep all your stakeholders happy!
Solutions tailored to your business
360-degree view of your patient:inside
Thanks to automated processes, all systems work seamlessly together in one system. We integrate Salesforce into your IT landscape and break down data silos - for more transparency, even across departments.
Patient and appointment management
With the networking of all data and systems to first-class patient and appointment management. Efficient scheduling also increases customer satisfaction.
Service that inspires
Provide excellent service to customers and patients via live chats and messaging. Keep adding new features and responding from anywhere, with connectivity across multiple devices.
A dream team that celebrates success
Individual solutions - tailored to your needs
Your contact for healthcare
Your path to digital transformation
We don't leave you alone - together from start to digitization
You have questions - we have the answers
We are aware that digitization processes are complex. That is why we have summarized the most frequently asked questions for you.
A CRM system like Salesforce is suitable for any size of business - whether it's a small pharmacy, a medium-sized clinic and medical center, or a pharmaceutical corporation. Thanks to its scalable and expandable features, growth with Salesforce is possible for any size business. The implementation makes scaling possible in any direction due to the clear database and automations. All departments are networked and can collaborate efficiently and transparently. There is a suitable solution for every company size and every need.
The healthcare sector must put patients back at the center. Customer relationship systems (CRM systems) such as Salesforce provide the basis for this. But Salesforce offers so much more: by digitizing with Salesforce by Salesfive and the cloud solutions that are right for you, you can break new ground in networking and collaboration for better patient care, make use of connected solutions for better, data-driven insights, and ultimately ensure that the right people can communicate with each other at all times and have the appropriate information at their disposal at all stages.
As a cloud-based solution, Salesforce already offers numerous native customization options. As a Salesforce Boutique Partner, we understand the industry-specific challenges and with expertise in healthcare, we can customize your Salesforce system to meet your needs. Using Salesforce or Custom Development, we will further develop the system as you need it. We also solve the connection of your business software with our developers.
Experience shows that companies in your industry often work with a local server structure or their own portals and systems. Many in-house developments and additional modules are in use, which makes a changeover increasingly difficult. However, this is not a problem: We implement the integration of Salesforce to your ERP system such as SAP or even a self-developed software for you. With existing API solutions and our in-house development team, we create intelligent solutions for you based on a flexible infrastructure.
Patient records, treatment methods and other health-related data must be protected - there's no question about that. Set new standards with data protection that you and your patients and customers can trust. As a cloud-based CRM solution, Salesforce protects all data from the start with encryption and centralized locations, as well as numerous backups and backups. Thanks to the encryption, the data cannot be accessed, and you can work with Salesforce with peace of mind. If you would like additional encryption of your data streams, we can implement Salesforce Shield for you. If an internal backend or other systems are integrated, we ensure secure data exchange with additional encryption.
Contact us now
Is your interest in digital CRM solutions for healthcare piqued? Our team is ready.