CRM and AI in a reality check: experiences and impulses from Salesforce practice

The potential of artificial intelligence and CRM systems is high - but how can it really be leveraged in day-to-day business? This is exactly where our exclusive community event in Leipzig comes in. Together with Salesforce customers and interested parties, we will discuss in a small, practical setting how digitalization and AI can create real added value in customer service, sales and internal processes.

Together with our host futalis GmbH, we cordially invite you to Leipzig - for impulses, experience reports and direct exchange in a relaxed atmosphere.

You can look forward to insights from:

Jacob Kaufmann (Salesfive)
Success factors for successful digitization - from the perspective of a leading Salesforce consultant

Mario Altmann (Hero Software)
Agentforce: How AI is changing customer service - a field report

Katja from futalis andJacob from Salesfive lead through the event together.

Date and place:

Thursday, August 28, 2025 | 16:00-19:00

futalis, Angerstraße 40-42, Haus B, 04177 Leipzig

The agenda at a glance:

• 4:00 p.m. – Arrival and reception

• 4:30 p.m. – Welcome and brief introduction (futalis and Salesfive)

• 4:40 p.m. – Presentation by Jacob Kaufmann: Success factors for successful digitalisation

• 5:10 p.m. – Presentation by Mario Altmann: Agentforce – Artificial intelligence for service

• 5:40 p.m. – Closing and outlook for the hackathon

• From 6:00 p.m. – Pizza and networking in the beer garden